Shipping and Delivery Policy
At Al Faisal Silver, we are committed to processing and delivering your orders as efficiently and conveniently as possible. The following shipping and delivery terms apply to orders placed through our website.
1. Order Processing
• Orders are generally processed within 0–1 business day after payment has been successfully confirmed.
• Orders placed on weekends or official public holidays will be processed on the next business day.
• Processing times may vary for certain products, pre-orders, special orders, or orders requiring additional verification.
2. Delivery Times
Available delivery options and estimated delivery times may vary depending on the customer's delivery location, selected shipping method, product availability, and other operational factors.
• Standard Delivery: Approximately 0–1 business day.
• Express Delivery: Approximately 0–3 hours, where available.
Estimated delivery times are provided for guidance and may be affected by circumstances beyond our reasonable control.
3. Shipping Charges
• Delivery charges are calculated and displayed during checkout based on the delivery location and selected shipping method.
• Free delivery may be offered on selected orders or during specific promotional campaigns, subject to the applicable terms and conditions.
• Any applicable delivery charges will be clearly shown to the customer before the order is confirmed.
4. Order Tracking
Once your order has been dispatched, Al Faisal Silver may provide delivery or tracking information through the contact details provided by the customer.
Where tracking is available, customers can use the provided tracking information to monitor the progress of their shipment until delivery.
5. Delivery Delays
We make every reasonable effort to meet the estimated delivery times. However, delivery may be delayed due to circumstances beyond our control, including but not limited to:
• Weather conditions.
• Traffic or transportation disruptions.
• Delivery carrier or logistics issues.
• Customs or regulatory procedures.
• High order volumes or promotional periods.
• Incorrect or incomplete delivery information.
• Other unforeseen circumstances.
Al Faisal Silver will make reasonable efforts to keep customers informed where significant delivery delays occur.
6. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order, including the correct name, telephone number, address, building details, and other relevant information required for successful delivery.
Al Faisal Silver is not responsible for delays, failed deliveries, additional delivery charges, or other issues resulting from incorrect, incomplete, or outdated information provided by the customer.
7. Damaged or Lost Shipments
Customers should inspect their order upon delivery where reasonably possible.
If an order arrives visibly damaged, contains missing items, or appears to have been lost during delivery, please contact the Al Faisal Silver customer support team as soon as possible and preferably within seven (7) days from the expected delivery date.
Our customer support team will review the matter and coordinate with the relevant delivery or logistics provider where necessary to assist with the resolution.
8. Contact Us
For any questions or assistance regarding shipping and delivery, please contact Al Faisal Silver customer support through WhatsApp:
WhatsApp: +965 66131304
