Customers may request a return, exchange, or refund for goods purchased through the Al Faisal Silver Website within fourteen (14) days from the date of purchase, subject to providing the original invoice and meeting the applicable conditions set out below.
A return, exchange, or refund may be accepted where:
The product, together with all accessories, packaging, boxes, manuals, and related items, is new, unused, unopened, undamaged, and in resalable condition, exactly as supplied at the time of purchase; or
An authorized service center confirms that the product has a manufacturing defect, technical fault, or does not conform to the applicable specifications or standards in the State of Kuwait that was not reasonably apparent at the time of purchase.
Al Faisal Silver reserves the right to refuse a return, exchange, or refund where the product has been used, damaged, altered, is incomplete, has missing accessories or packaging, has been opened in a manner that affects its resaleability or hygiene, or otherwise does not meet the requirements of this policy or applicable laws.
Where a refund is approved, Al Faisal Silver will generally process the refund using the original payment method, where reasonably possible. An alternative refund method may be used where required due to operational, legal, or technical circumstances.
Products sold through the Al Faisal Silver Website may be covered by the applicable manufacturer's and/or authorized distributor's warranty, where available. Warranty periods, coverage, service procedures, and exclusions may vary depending on the product, brand, manufacturer, and supplier.
Unless otherwise required by applicable law, warranty coverage generally does not apply to damage caused by misuse, accidents, unauthorized repairs or modifications, liquid exposure, improper installation, physical damage, normal wear and tear, or use that is inconsistent with the manufacturer's instructions.
Al Faisal Silver is committed to offering genuine and authentic products through its Website. Where a product purchased from Al Faisal Silver is verified, in accordance with the company's verification procedures, to be counterfeit or otherwise inauthentic, the customer will be entitled to an applicable return and refund in accordance with this policy and the laws of the State of Kuwait.
Certain products may be offered on a pre-order, limited-stock, or special-order basis. Any estimated availability, release, or delivery dates provided by Al Faisal Silver are for guidance only and may change due to supplier availability, shipping delays, customs procedures, or other circumstances beyond the company's reasonable control.
Cash on Delivery (COD) may not be available for certain pre-order or special-order products unless this option is expressly displayed at checkout.
By accessing and using the Al Faisal Silver Website, customers agree not to:
Provide false, misleading, or fraudulent information.
Interfere with the operation, security, or functionality of the Website.
Attempt to gain unauthorized access to any account, system, or network.
Access or use another person's account without proper authorization.
Use the Website for any unlawful, abusive, fraudulent, or prohibited purpose.
Customers are responsible for ensuring that products they purchase are suitable for their intended use and compatible with their devices, systems, or specific requirements before placing an order. Although Al Faisal Silver's customer support team may provide general assistance or product information, the final purchasing decision remains the customer's responsibility.
To the maximum extent permitted by applicable law, Al Faisal Silver's total liability arising from or relating to any product, purchase, or order shall not exceed the amount actually paid by the customer for the product concerned.
To the extent permitted by applicable law, Al Faisal Silver shall not be liable for any indirect, incidental, consequential, special, or punitive loss or damage, including loss of profits, loss of business, business interruption, loss of data, or damage resulting from improper use of a product.
Nothing in this policy is intended to exclude or limit any liability that cannot lawfully be excluded or limited under the applicable laws of the State of Kuwait.
Al Faisal Silver may use information provided by customers for purposes including:
Processing and fulfilling orders.
Verifying payments and transactions.
Delivering products and services.
Providing customer support and after-sales assistance.
Improving products, services, and the Website.
Communicating with customers regarding orders, warranties, promotions, services, or account-related matters.
Where necessary, Al Faisal Silver may contact customers using the contact details and communication channels provided by them, including telephone calls, SMS, WhatsApp, email, or other available communication methods.
Customer personal information will be handled in accordance with applicable laws and Al Faisal Silver's privacy practices.
Al Faisal Silver will never ask customers to provide card PINs, banking passwords, one-time passwords (OTPs), or other sensitive payment credentials through telephone calls, SMS, WhatsApp, or email. Customers should never disclose such information to any person claiming to represent Al Faisal Silver.
This policy shall be governed by and interpreted in accordance with the laws of the State of Kuwait.
Any dispute, claim, or matter arising out of or relating to this policy, the Al Faisal Silver Website, or any transaction conducted through the Website shall be subject to the jurisdiction of the competent courts and authorities of the State of Kuwait, unless otherwise required by applicable law.
Contact Us
For customer service, order support, returns, exchanges, warranty assistance, or any inquiries regarding our products and services, please contact us using the details below:
