Al Faisal Silver — Privacy Policy
Last Updated: August 2026
At Al Faisal Silver, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, create an account, place an order, or otherwise interact with our services through http://www.faisalkw.com.
By using our website or providing us with your personal information, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you when you:
• Create an account on our website.
• Place an order or purchase a product.
• Contact us for customer service, support, or inquiries.
• Subscribe to our newsletter or promotional communications.
• Submit information through forms available on our website.
• Communicate with us through available contact channels.
The information we may collect includes:
• Full name.
• Email address.
• Telephone or mobile number.
• Billing and delivery address.
• Order and transaction details.
• Preferred payment method and relevant payment information.
For security purposes, Al Faisal Silver does not store complete payment card numbers unless otherwise required and lawfully permitted by the applicable payment service provider.
2. How We Use Your Information
We may use the information we collect for the following purposes:
• Processing, confirming, and fulfilling your orders.
• Arranging delivery and providing order-related services.
• Communicating with you regarding your orders, payments, delivery, returns, exchanges, and warranties.
• Creating and managing your customer account.
• Providing customer service and responding to inquiries.
• Sending promotional offers, updates, and newsletters where you have agreed to receive them.
• Improving our website, products, services, and customer experience.
• Detecting and preventing fraud, unauthorized activity, and security threats.
• Maintaining the security and functionality of our website.
• Complying with applicable legal and regulatory requirements in the State of Kuwait.
You may opt out of promotional or marketing communications at any time by following the unsubscribe instructions provided in those communications or by contacting us directly.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain website functionality, and understand how visitors use our website.
Cookies may help us:
• Remember your settings and preferences.
• Improve website performance and usability.
• Understand website traffic and visitor behavior.
• Support essential website functions.
By continuing to use our website, you consent to the use of cookies as described in this policy, where consent is required.
You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some features of our website.
4. Sharing of Personal Information
Al Faisal Silver does not sell or rent your personal information to third parties.
We may share relevant information with trusted third parties only when necessary to provide our services or meet our legal obligations, including:
• Delivery and logistics providers, to deliver your orders and related services.
• Payment service providers, to securely process and verify transactions.
• Technology and service providers, where necessary to operate, maintain, and support our website and services.
• Government authorities and legal entities, where disclosure is required or permitted under applicable laws and regulations in the State of Kuwait.
Third parties receiving personal information from us are expected to use it only for the purpose for which it was provided and to take appropriate measures to protect it.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, and comply with legal or regulatory obligations.
If you request deletion of your account or personal information, we will review and process the request subject to applicable legal, regulatory, contractual, and operational requirements.
To request deletion or removal of your personal information, please contact us using the contact details provided below. We will make reasonable efforts to process eligible requests within fourteen (14) business days, subject to any applicable legal obligations or circumstances requiring us to retain certain information.
6. How We Protect Your Information
Al Faisal Silver takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
Our website uses SSL/HTTPS encryption to help protect information transmitted between your browser and our systems. Access to personal information is limited to authorized personnel and service providers who require such access to perform their responsibilities.
Although we take appropriate security measures, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account credentials and personal information.
7. Your Privacy Rights
Subject to applicable laws and regulations, you may have the right to:
• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for marketing communications.
• Request information about how your personal information is being used.
To exercise any of these rights, please contact Al Faisal Silver using the contact details provided in this Privacy Policy. We may request reasonable information to verify your identity before processing certain requests.
8. Children’s Privacy
Our website and services are not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children under this age without appropriate authorization.
If we become aware that personal information has been provided by a child without the required authorization, we will take reasonable steps to address and remove such information where appropriate.
9. Changes to This Privacy Policy
Al Faisal Silver may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any updates will be published on this page, together with the revised Last Updated date. We encourage customers to review this policy periodically to remain informed about how their information is handled.
10. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Kuwait.
Any dispute arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts and authorities of the State of Kuwait, unless otherwise required by applicable law.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Al Faisal Silver
Phone: +965 66131304 / +965 66200019
Email: faisalkw543@gmail.com
Address: Reggai – Al Durar Building – Block C
Website:http://www.faisalkw.com/
